Shipping policy

Last updated: September 2026

Pipe It currently sells digital products and personalised digital services only. We do not ship physical products directly to customers.

DIGITAL PRODUCTS

Pipe It ebooks, guides, workbooks and digital collections are delivered electronically following successful payment.

Customers will receive access to their purchased digital products through the delivery method provided at checkout and/or by email.

If you experience difficulty accessing your digital purchase, please contact us using the Contact Us link located at the bottom of the Pipe It website.

PIPE IT EXPERT APPRAISAL

The Pipe It Expert Appraisal is a personalised digital service and does not require physical shipping.

Following purchase, you will receive digital instructions explaining how to submit your photographs and information for your appraisal.

Once your complete submission has been received, please allow up to 5 business days for your completed appraisal.

THIRD-PARTY & AFFILIATE PRODUCTS

Pipe It may provide links to physical products sold by third-party retailers, including equipment, ingredients, decorating supplies, packaging and other recommended products.

These products are not sold or shipped by Pipe It.

Shipping costs, delivery times, international availability, tracking, customs, duties and other delivery conditions are determined by the third-party retailer from whom you make your purchase.

Please review the retailer's shipping and delivery information before completing your purchase.

CONTACT US

If you have any questions regarding the delivery of a digital product or your Pipe It Expert Appraisal, please use the Contact Us link located at the bottom of the Pipe It website.