Refund policy

Last updated: September 2026

At Pipe It, I want you to feel confident when purchasing from the website. Because Pipe It primarily provides digital products and personalised services, the refund policy differs from that of a store selling physical goods.

Nothing in this Refund Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

DIGITAL EBOOKS, GUIDES & COLLECTIONS

Pipe It ebooks, guides, workbooks, bundles and collections are digital products that may be made available for access or download immediately after purchase.

Because of the nature of digital products, change-of-mind refunds are not available once the digital product has been accessed or downloaded.

Please review the product description carefully before purchasing to make sure the product is suitable for you.

If you experience a technical problem accessing your purchase, please contact Pipe It and I will do my best to resolve the issue.

If a digital product is faulty, materially different from its description, cannot be supplied as promised, or you are otherwise entitled to a remedy under applicable consumer law, this policy does not affect those rights.

PIPE IT EXPERT APPRAISAL

The Pipe It Expert Appraisal is a personalised service prepared specifically from the photographs and information you submit.

If you change your mind before submitting your photographs and appraisal information, please contact Pipe It as soon as possible.

Once your submission has been received and work on your personalised appraisal has commenced, change-of-mind refunds are not available.

If there is a problem with the appraisal service you receive, please contact Pipe It so I can review the issue and work with you toward an appropriate resolution.

Please allow up to 5 business days from receipt of your complete submission for your completed appraisal.

DUPLICATE OR ACCIDENTAL PURCHASES

If you believe you have accidentally purchased the same digital product more than once, please contact Pipe It so the order can be reviewed.

THIRD-PARTY & AFFILIATE PRODUCTS

Some products featured or recommended on the Pipe It website may link to third-party retailers, including through affiliate links.

When you follow one of these links and make a purchase from another website, your purchase is made directly from that retailer and not from Pipe It.

Returns, refunds, exchanges, warranties, shipping and other issues relating to third-party purchases are subject to the retailer's own terms and policies. Please contact the retailer directly regarding those purchases.

AUSTRALIAN CONSUMER LAW

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

Nothing in this Refund Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

CONTACT US

If you have a problem with a purchase or would like to request that an issue be reviewed, please use the Contact Us link located at the bottom of the Pipe It website.

Please include your name, email address and order number so I can locate your purchase and assist you as quickly as possible.